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The challenge with KPI's and hard numbers is that not only can they lack relevancy, but they frequently do not invite collaboration. Instead they create the opportunity for individuals to protect, reinforce, or enforce thinking. Unless there is a corporate culture which enables collaborative thinking a pure focus on KPI's encourages secrecy around mistakes, a lack of accountability in individuals, and a complete lack of awareness of the priorities of others. This then requires hierarchical decision making as people pass the buck up the line.

Yves Morieux of BCG gives a wonderful TED Talk on the old and 'new' ways in which organizations need to work, much of which was originally put forward by one of my favorite business gurus and writers, Ricardo Semler in his book Maverick, back in 1988.

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